Gemserv – A trusted advisor, solving public sector challenges
Gemserv specialises in consultancy and outsourcing, supporting the public sector through our expertise in digital transformation, cyber security and programme management.
From central government to local councils and frontline services, we work with public sector organisations who are under increasing pressure to deliver ever-more efficient and tailored services, while keeping costs to a minimum. We recognise the drive to place more services online, the rising use of artificial intelligence and machine learning to speed up delivery, and understanding the potential value of the vast amount of data held by public bodies.
Gemserv is able to draw on deep experience – whether that’s supporting the roll out of smart meters or helping a major police service to handle its facilities management information securely – and we stand ready to help other public sector organisations with their digital journey.
Why AI can cause more problems than it solves
Who can be held accountable when the use of digital tools go wrong? In the UK, Ofqual was forced to backtrack after it used an algorithm to predict A-level and GCSE students’ results, which led to grades being generally lowered compared with previous years and teacher-predicted grades. The department has since decided to use students’ predicted grades, as opposed to the algorithm, as the method of determining results. Are the algorithms actually to blame?