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Scheme Management

We design, develop and manage assurance schemes for some of the most significant industry initiatives including smart metering and retail market entry.

Our Scheme Management services

Gemserv develops and implements governance frameworks, processes and procedures across sectors.

Our professional insight and experience into what works well along with the methods to achieve consensus – typically across many different stakeholders – help our clients establish, develop and improve governance.

We advise on issues including the establishment of central market arrangements, the operation of codes across different jurisdictions, and market entry requirements.

Making competition work effectively

  • We believe that good governance is not just about laying down and enforcing rules to ensure a market works; it’s also about stimulating innovation and enabling change to benefit all.

    Furthermore, integrity is vital to ensure that key regulatory decisions are made in a proper way, and also that stakeholders buy into them.

    It is vital to find the right balance between protecting consumers and opening markets to new entrants. This is especially true in areas such as energy where technology is transforming this sector via smart systems.

  • That’s where Gemserv’s expertise comes into play – we collaborate with all stakeholders to ensure regulated markets deliver the desired outcomes for policymakers, regulators and consumers.

    Our governance services allow fair, dynamic and innovative market arrangements to be established. This gives participants a voice in developing the policies and regulations that govern their activities and, most importantly, it allows all participants to compete on a level playing field.

Retail Energy Code

In the UK, the Retail Energy Code (REC) ensures that consumer benefit is placed at the heart of how the industry is governed, supporting accessibility within switching arrangements, safety of the network and the metering system, and protection of the most vulnerable in society.

Its principal purpose is to define the arrangements that underpin the retail energy market, across both gas and electricity.

Gemserv are the Code Manager supporting the Retail Energy Code Company in meeting the objectives of the REC.

Our Scheme Management Work

    GB Smart Meter Rollout

    We are supporting the rollout of 54 million smart meters, placing control of energy consumption firmly in the hands of the consumer, reducing energy bills.

    Keep gas flowing

    In Great Britain we administer the Uniform Network Code for the Independent Gas Transporters, helping to harmonise and streamline the way they interact with each other.

    Getting smart meters connected

    If smart meters can’t connect to a Home Area Network (HAN) the Alternative HAN Company steps in to make sure those homes and businesses within Great Britain can still receive smart services.

Our Capabilities

  • Clean Transport

    We are an expert provider of professional services enabling the Clean Transport revolution for all market actors.

  • Consultancy

    Our expert consultancy services help businesses make the right decisions and gain competitive advantage.

  • Capabilities_Cyber-Security_600-350

    Cyber Security

    Proactive approach to protection.

  • Data, Analytics & AI

    Data is at the heart of an organisation’s digital transformation. We can help you overcome challenges to deliver the right data to support your business.

  • Data Protection, Security & Risk

    We are an expert provider of professional services enabling the data revolution. We help businesses gain a competitive advantage through building trust with their consumers in handling data.

  • Digital Transformation

    We use the power of data and technology to create meaningful business change. For good.

  • Cabling, circuits in gold


    Our services help establish and maintain innovative market arrangements to enable change and ensure everyone can compete on a level playing field.

  • Project & Programme Management

    We provide professional services enabling the transformation of industries. Using our insight we work collaboratively with stakeholders to ensure complex markets work for everyone ...

  • Procurement & Commercial

    We provide strategic procurement and supply chain management services and will work with you to deliver value throughout your procurement and contract management activities.

  • Scheme Management

    We design, develop and manage assurance schemes for some of the most significant industry initiatives including smart metering and retail market entry.

  • Strategy

    We support organisations with their strategy formulation and implementation, helping them achieve their vision.

  • Testing & Assurance

    Our professional services help organisations develop robust processes to meet regulatory and best practice standards. We also help clients prepare for key changes to existing mar ...